Please find below the detailed guidelines regarding the delivery, collection, and installation of DIY stone top, along with relevant UK laws and Health and Safety Executive (HSE) regulations to ensure compliance and safety.

Delivery and Collection Policy:

We deliver DIY stone top only to the address specified in your order. It is essential to ensure that the delivery address and order details are accurate and complete at the time of placing your order to avoid any potential delays or complications.

For customers who prefer to collect their DIY stone top, we offer a collection facility at Our London Factory in Berkshire. The full address of the factory will be provided once we have received full payment for the order, in accordance with the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

Please note that customers are fully responsible for the installation of the DIY stone top. We highly recommend hiring a professional installer to ensure proper installation and avoid potential issues. Under UK consumer law, our company is not liable for any installation-related issues as we do not provide installation services.

DIY Stone Top Delivery and Handling Policy:

All DIY stone tops will be delivered only to the ground floor of the property. No additional packing is provided, and customers are responsible for ensuring that the delivery area is prepared with a suitable frame (in wood or metal) to safely store the stone and prevent accidents. This is in line with The Health and Safety at Work Act 1974, which places a duty on customers to ensure the safe handling and storage of materials on their premises.

All DIY stone tops must be handled by professionals experienced in stone carrying and fabrication. We will not be responsible for any damage or issues arising from improper handling, fabrication, or installation, as outlined in The Supply of Goods and Services Act 1982, which limits liability once goods are delivered as per contract.

Health and Safety Regulations:

To ensure safety during the handling, storage, and installation of DIY stone tops, we urge customers to familiarize themselves with the relevant Health and Safety Executive (HSE) guidelines.

Stoneworks and Fabrication Guidelines:

HSE Stoneworks Guidelines -https://www.hse.gov.uk/stonemasonry/index.htm

Stone Storage and Handling Guidelines:

HSE Stone Storage and Handling - https://www.hse.gov.uk/stonemasonry/handling-storage-slabs.htm

Stone Dust Regulations:

Dust Control Overview

Dust Safety Publications - https://www.hse.gov.uk/dust/index.htm

Manual Handling and Lifting Standards - https://www.hse.gov.uk/pubns/books/hsg201.htm

Manual Handling and Lifting

Lifting Operations and Lifting Equipment Regulations (LOLER) - https://www.hse.gov.uk/msd/mac/introduction.htm

It is crucial that these guidelines are followed to prevent any accidents or damage during the handling and installation process. As per the Lifting Operations and Lifting Equipment Regulations 1998 (LOLER), stone lifting must be conducted by certified professionals using appropriate equipment - https://www.hse.gov.uk/work-equipment-machinery/loler.htm

Disclaimer:

Our company will not be held responsible for any errors or damages resulting from improper handling, fabrication, or installation, as these are outside the scope of our services. Customers must ensure compliance with all relevant health and safety standards to avoid personal injury or property damage.

Please do not hesitate to reach out if you have any questions or require further clarification.

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